Privacy Policy

1. Information We Collect

We collect information you give us directly, primarily through our "Request a Quote" form. This may include:

• Your name, email address and phone/WhatsApp number
• Your pet's type, breed and any relevant details you share about them
• Your travel route (origin and destination), preferred travel dates, and chosen service level
• Any additional information you include in your message to us

We also automatically collect limited technical information when you browse our website, such as your browser type, device type, and general usage patterns, typically via cookies (see Section 6).

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote request and provide you with relevant information about our services
• Plan and coordinate your pet's relocation, where you proceed with our services
• Communicate with you about your enquiry or booking, including journey updates
• Improve our website and the services we offer
• Meet our legal and regulatory obligations

We do not sell your personal information to third parties.

3. Our Legal Basis for Processing

Where UK/EU data protection law applies, we rely on the following legal bases to process your personal information: your consent (for example, when you submit the quote form), the steps necessary to enter into or perform a contract with you, and our legitimate interests in operating and improving our business, provided these do not override your rights.

4. Sharing Your Information

We may share your information with trusted third parties strictly where necessary to deliver your pet's relocation, including:

• Verified airlines, ground transport providers and pet nannies involved in coordinating your journey
• Veterinary professionals or agents where required to fulfil documentation or health requirements
• Service providers who support our operations (for example, email delivery)
• Authorities or regulators, where required by law

We require any third party we share information with to handle it securely and only for the purposes we specify.

5. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Quote enquiries that do not proceed to a booking are typically retained for a limited period before being securely deleted.

6. Cookies

Our website may use cookies and similar technologies to support core functionality and understand how visitors use our site. For full details, please see our Cookie Policy.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Request a copy of your information in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at info@safejourneypetrelocation.com. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority (in the UK, the Information Commissioner's Office).

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Transfers

As a pet relocation service coordinating journeys across borders, your information may be processed in countries other than your own, including where our partners or service providers are located. Where this occurs, we take steps to ensure appropriate safeguards are in place.

10. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision.

12. Contact Us