Terms & Conditions

1. About Us

Safe Journey Home ("we", "us", "our") provides pet relocation coordination services, helping owners plan and manage the international and domestic movement of their pets, including documentation guidance, transportation coordination, and related support.

2. Use of This Website

You may use our website to learn about our services and submit enquiries. You agree to use the website only for lawful purposes and to provide accurate, truthful information when contacting us or requesting a quote.

3. Quotes and Service Levels

Submitting a quote request does not create a binding agreement between you and Safe Journey Home. Quotes provided in response to an enquiry are estimates based on the information you provide and are subject to confirmation once full details of your pet's journey are known.

Our service levels (Essential Journey, Signature Journey and Private Journey) describe the general scope of what's included at each tier. The exact services provided for your relocation will be confirmed with you directly before booking, as requirements vary by pet, route and destination.

4. Booking a Relocation

A booking is only confirmed once we have agreed the scope of service, cost and timeline with you directly, typically in writing. Until that point, no obligation exists on either side.

5. Your Responsibilities

To help ensure a safe and successful relocation, you agree to:

• Provide accurate and complete information about your pet, including health, behaviour and any special requirements
• Meet any deadlines we communicate for documentation, veterinary appointments or other preparation steps
• Ensure your pet is fit to travel, in line with veterinary and airline requirements
• Provide accurate contact details so we can reach you throughout the process

Delays or issues caused by inaccurate or incomplete information provided by you are outside of our control.

6. Third-Party Providers

We coordinate with verified third-party providers — including airlines, ground transport operators, pet nannies and veterinary professionals — to deliver your pet's relocation. While we carefully select and manage these relationships, some elements of your pet's journey are ultimately subject to the terms, conditions and policies of these third parties (for example, airline pet travel policies), which are outside our direct control.

7. Payment

Payment terms, including deposit requirements, payment schedules and accepted payment methods, will be confirmed with you directly as part of your booking. Prices are quoted in the currency agreed at the time and may be subject to change if the scope of your relocation changes.

8. Cancellations and Changes

We understand that travel plans can change. If you need to cancel or amend a confirmed booking, please contact us as soon as possible. Depending on how far in advance you notify us, and any commitments already made to third-party providers on your behalf (such as flight bookings), cancellation or amendment fees may apply. Specific terms will be confirmed with you at the time of booking.

9. Liability

We take great care in coordinating every relocation, but international pet travel involves factors outside our direct control, including airline decisions, customs processes, and events such as flight delays or cancellations. To the fullest extent permitted by law, we are not liable for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Intellectual Property

All content on this website, including text, graphics, logos and images, is owned by or licensed to Safe Journey Home and is protected by applicable intellectual property laws. You may not reproduce, distribute or use our content for commercial purposes without our prior written consent.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable local law.

12. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or for legal and regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us